Operations Proficiency Model: A Path to Success for Educational Institutions
- Author: Jack Spain
- Cover Design: Chris Duke
- Editor: Chris Duke
- Publisher: SchoolDude
- Publication Date: August 2013
- Available on Amazon.com in Paperback and Kindle format.
The Operations Proficiency Model (OPM) is a performance measurement and benchmarking model specifically developed as a framework and tool to facilitate the identification of continuous improvement initiatives for leaders responsible for maintaining and operating schools and higher education institutions. This model is targeted specifically for maintenance, facilities, energy, and IT organizations that support educational institutions and was designed as a comprehensive and pragmatic model to illuminate a “Path to Success” for operations organizations.
The overarching goal of this model is to provide educational leaders with tools to effectively:
- Align institutional, departmental, and individual goals
- Communicate effectively with “objective” data and results
- Deliver visibility and transparency for organizational results
- Facilitate prioritization of resources and initiatives
- Provide a catalyst for identifying continuous improvement initiatives
This organizational process improvement Model includes five distinct [maturity] Levels indicating operational maturity, along with:
- Four [functional] Disciplines
- Five [leadership] Dimensions
- Multiple Performance Characteristics
- Multiple Key Performance Indicators [KPIs]
The OPM STAR Implementation Success Methodology outlined in this book is a roadmap for successfully implementing the Operations Proficiency Model (OPM) in a school district or campus. The methodology incorporates an interlinking process for strategy, accountability, and execution. The book also includes guidelines for benchmarking key performance indicators and marketing the services and results that an operational organization delivers to an educational institution.